Warranty, Shipping & Returns
Limited Lifetime Warranty
Paladin Custom LLC extends a lifetime warranty on our products against manufacturing and materials defects for the service lifetime of the product. This warranty applies when the product is used for the purpose intended and not against everyday wear and tear, modifications and alterations, or improper use and care. Items cannot be returned more than 30 days after the date of purchase. We cannot accept returns on custom manufactured items due to the inability to resell these items. The determination of whether or not a product will be repaired or replaced under this warranty will be on a case-by-case basis, and at the sole discretion of Paladin Custom.
A product’s “lifetime” specifically refers to the service life of the product, or at such a time that, through normal use, the product can no longer function for the specific purpose intended. The determination of whether a product’s expected lifetime has been exceeded will be made by Paladin Custom.
Any rips, tears, or holes that are caused by materials or manufacturing defect is covered under the “Limited Lifetime Warranty”. Examples include stitching pulling out or through, weak spots in fabric or hardware failure within tolerances. However, if the rips, tears or holes are due to an accident, improper care, negligence or natural breakdown of materials over extended lengths of time and use, Paladin Custom will not repair or replace free of charge. This determination will be on a case-by-case basis, and at the sole discretion of Paladin Custom. Repairs or replacements not covered under the warranty will be considered on an individual basis, and services provided will be at the expense of the customer at a reasonable charge determined at the time the product is evaluated. Products falling into this category will not begin the repair or replacement process until approved by the customer/owner.
Shipping & Returns
As stated, returns or exchanges will be evaluated on a case-by-case basis. The customer is responsible for the accuracy of the product order to include: revision, camouflage pattern, color and correct sizing for all orders. In most cases, a 15% re-stocking fee will be applied to catalogue or inventory items. A 25% restocking fee will be applied to custom orders if approved.
Please email firstname.lastname@example.org for an RMA number before returning any merchandise. The shipping cost of any returns or exchanges remains the responsibility of the customer unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.